Michelle Fox, DBA, MHA, CHAM, Director of Patient Access and Revenue Operations, Health First

Michelle Fox is the Director of Revenue Operations/Patient Access at Health First in Brevard County, Fla. She is responsible for directing the revenue cycle front end operations of the Patient Access department supporting four not for profit hospitals, fifteen diagnostic centers, and a 300+ employed physician group.

Michelle implemented a patient service specialist function called “One-Call for All” which encompasses scheduling, pre-registration and payment collection. Additionally, she developed and facilitated implementation of a best practice point of service cash collections programthat resulted in a 30 percent increase in time of service payments, ultimately bringing in approximately $500K more upfront the first month and continues to hit on average 2.5 percent of net revenue. She manages day-to-day operations of 200+ associates and has earned a Gallup Survey World Class Leader designation.

Michelle is nationally certified in Healthcare Access Management. She holds a Bachelor of Health Science Education, a Master of Health Administration and a Master of Business Administration from the University of Florida, Gainesville, Fla. Michelle recently graduated with her doctorate in Business Administration with a dissertation focus on pricing transparency in healthcare. She is an active member in HFMA and NAHAM and serves on the NAHAM Board as the Vice President.