I am Director of Patient and Family Advisory Councils at the University of Miami Health System. Prior to this position, I was General Manager for Health eTools, an electronic health record software provider for school nurses in Pennsylvania. I am an Ambassador for the Patient Centered Outcomes Research Institute (PCORI) and serve on several committees for three multi-site PCORI research projects. I was founding co-chair of the Patient Family Centered Care (PFCC) council in the Department of Psychiatry at the University of Michigan as well as serving as a patient/caregiver member of the Institutional Falls Committee for the Medical Center. I am a member of the National Alliance on Mental Illness (NAMI) and serve as a teacher forthe NAMI Family to Family program. My involvement with PCORI, PFCC, and NAMI are a result of my caregiving responsibilities for several extended family members and for my son. In each of these organizations, I have presented, written, and advocated for the improvement of the patient experience and patient care. My employment history also includes 20 years as an administrator in Internal Medicine in the divisions of Hematology/Oncology, Rheumatology, Allergy, and Endocrinology and Metabolism at the University of Michigan.